What’s your return policy?

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No refunds. No exchanges.

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It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.

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If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process.

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Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.

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If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.

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Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.

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We take returns and charge backs very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow.

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All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.

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We do not accept ANY custom wigs (this includes extra density and units with bleached knots or custom colors). All of these purchases are final and non-refundable.

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