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SHIPPING POLICY

Please see below in regards to our shipping policy.

DOMESTIC SHIPPING

Standard Shipping (3-6 Business Days)

  • 48 hours payment verification and processing

  • 2-3 Business Days for tracking information

  • 3-6 Business Days Package Gets Delivered if there are no carrier delays

90% of orders ship out immediately within 48 hours via USPS, UPS, or FedEx Priority and arrive within 2-4 days of shipment HOWEVER we have a standard 2-4 business days processing time frame in place to account for factory delays, shipping delays and custom items.

Once you have received your shipping information (tracking number) any other shipping inquiries are recommended to be inquired with your carrier. 

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Closures

  • All 5×5, 6×6, 7×7 closures and full lace wigs that aren’t straight or body wave are made custom for you after placing an order. Production for custom orders is usually completed after 2-3 business days.

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Wigs

In Stock Textures:

  • Silky Straight | Body Wave | Deep Wave | Deep Curl | Exotic Wave

  • Textures Available After 3-5 Additional Processing Days: Kinky Straight | Loose Wave | Loose Curl | Deep Wave | Kinky Curly | Loose Kinky Curl | Water Wave | Deep Body Wave | Natural Wave |

  • Deep Wave| Exotic Wave

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Due to increased demand, ALL order update requests will receive the above response if sent before listed processing time has passed.

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Expect tracking info when your order is in the mail. 

Orders must be placed by 12:30 pm PST to begin processing same day.

 

No shipping on weekends and Holidays.

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RETURN POLICY

Please see below in regards to our return policy.

What’s your return policy?

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No refunds. No exchanges.

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It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.

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If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made on our behalf, we’ll send you the next steps on how to return your items and begin the exchange process.

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Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.

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If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.

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Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.

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We take returns and charge backs very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow.

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All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.

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We do not accept ANY custom wigs (this includes extra density and units with bleached knots or custom colors). All of these purchases are final and non-refundable.

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